In our search practice, our responsibility has always extended beyond Day 1. We do everything possible to ensure the early success. A fast-growing client was deeply concerned about their rapidly evolving culture and difficulties it created with getting new hires to “stick.” We were asked to develop a structured survey and follow-up program for every new-hire in the organization, with the objective of inciting the right conversations and insights at 30-, 90- and 180-days post-hire:
- Provisioning (Day 30): Ensuring that the new employee either has, or can find, everything he/she needs to do their job and physically navigate their surroundings over the course of the workday.
- Relationship-building (Day 90): Ensuring that the new employee has built their initial “circle” of colleagues and resources – that group of managers, colleagues and (sometimes) outside collaborators that are necessary to perform effectively.
- Organizational Navigation (Day 120): Ensuring that the new employee transitions from “have what they need” to “find what they need” to perform effectively. In other words, contextual problem-solving, self-efficacy and ultimately strong job performance.
- Gaps and Assessment (Day 180): A broad check-in and gap analysis to ensure a clear understanding of where the new employee may still be struggling, particularly with organizational culture, collaboration and communications.
- Assessing “Fails” (Day T-minus 30): To the extent possible, it’s important to understand why employees leave and to turn them from ex-employees to true alumni. Employees are generally more willing to provide frank and honest answers to a 3rd party that goes beyond the “new opportunity” excuse. Accordingly, our Alumni Survey instrument covers more than 60 topics, we target a 70% or better participation rate, and we include all employees who voluntarily leave the organization (not just those in the on-boarding program). Please see our turnover & employee attrition analysis technologies to learn more.
All of the data we collect is analyzed and reported back on an on-going basis.